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checked the opening times for the week. Should be open now (Thursday 28th at 2.10) and it is saying it is closed.
Any idea on when it is open next?
I'm so sorry that the helpline was closed when you rang yesterday. We only had one helpliner on at that time and she was on another call. The helpline is open today, 10am to 1pm, and so please do try and ring again. Hannah will be on the helpline, and she is so lovely and helpful to talk to.