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Shop FAQs

Read frequently asked questions about our online shop. If you have any other questions, please get in touch with our team on [email protected].

You will have the option to create an account when you place your first order through our online shop. If you do create an account, all of your details including your address will be saved, to make checkout easier for future orders. You don’t have to create an account to place an order.

Your order should arrive within 10 working days. Please try to allow for this delivery time when you place an order. 

During busy periods, such as the build-up to our awareness weeks in January and June, orders may take longer to arrive. 

If you do not receive your order, please contact [email protected] or call 020 3096 8100. Find out more about delivery in our shop terms and conditions.

If you need to change your delivery address, please contact [email protected] or call 020 3096 8100 as soon as you can. 

We have maximum order limits for each of our publications. These limits are based on current stock levels and to ensure our publications are reaching their intended audience. If you would like to place a larger order, please contact [email protected] or call 0203 096 8100.

If you have a problem with your order and would like to cancel an item, please get in touch with our team by emailing [email protected] or call us on 020 3096 8100.

Your order should arrive within 10 working days. Please note during busy periods such as the build up to our awareness weeks in January and June orders may take longer to arrive. If you do not receive your order, please contact [email protected] or call 020 3096 8100.

We ask for a suggested donation on certain items to help cover the cost of production. The total suggested donation for the items you would like to order will show in your cart as a “suggested donation”. If you update the quantity of items in your cart, please consider increasing the suggested donation to reflect the increased cost to Jo’s to produce these items.

We ask for a suggested donation on items with a higher production cost. Giving this donation means we can keep our information and support services free for those who need them, and focus on supporting women affected by cell changes and cervical cancer.

If you are making an order with a donation the order will go through Stripe to offer a secure payment process.

We do not charge for postage on orders placed through the shop. However, if you are able to help cover the cost of postage and packaging, we do give the option to add a £2 donation to your cart.

Of course. Besides adding a £2 donation to help cover the cost of postage you can add a further donation. If there is a suggested donation already in your cart (this will be due to the items you have chosen to order, to help cover the cost of production) you can increase the value by entering a higher value and clicking “Update Cart”.

If you have a problem with your order and would like to return or exchange an item, please get in touch with our team by emailing [email protected] or call us on 020 3096 8100.

A download only resource is a material that is only available to download. We cannot provide a printed copy of these resources. 

If you add the product to your cart and checkout, you will receive a "File download" email. This email will include a link to download the resource as a PDF. 

The link will expire after you click on it, but you also can access all the download only products you have previously ordered by logging into your account at jostrust.org.uk/user and clicking on the "Files" tab.

This should be sent to you once checkout has been completed. If the email hasn’t arrived please contact the team by emailing [email protected] or call us on 020 3096 8100. 

You also can access files of download only products you have previously ordered by logging into your account at jostrust.org.uk/user and clicking on the "Files" tab.

Our information materials are free of charge for anyone in the UK. Unfortunately, as we are a UK based charity, we are unable to send orders outside of the UK.

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