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Jo's Cervical Cancer Trust Helpline

"I have just spoken to a lovely lady on your helpline which has made me feel so much better. Thanks so much for all your help."

Call us on 0808 802 8000

If you have a question, want reliable information or just need to hear a friendly voice our free helpline is here for you.

No question is too big or small and you can call about yourself, a family member or a friend. If you aren’t sure what your smear test results mean, are feeling worried about symptoms or are trying to come to terms with a recent diagnosis then we’re here. We can talk you through the next steps, help you find support and just listen.

Who will I speak to?

Our helpline calls are completely confidential and are answered by fully trained members of staff or volunteers.  All of our volunteers have personal or professional experience of cervical cancer or cervical abnormalities. 

What can I call the helpline about?

People call our helpline for lots of different reasons, including: Jo's Cervical Cancer Trust Helpline

  • To find out more about HPV.
  • Questions about smear tests and results.
  • Parents wanting to know more about the HPV vaccination.
  • Queries about what to expect at colposcopy or to talk through a diagnosis of cervical cell changes (abnormal cells).
  • Calls from women who have been diagnosed with cervical cancer, and their loved ones about everything from treatment options and fertility to coping with life after cancer.

If you have a question, but would like to receive information via email from a medical professional you can submit a completely confidential and anonymous question through our online Ask the Expert service.

Helpline opening times

Opening hours depend on the availability of our amazing volunteers. Please check regularly as times may change. Please note - the helpline can only accept calls made from within the UK.

Monday 24 June

10.00 - 13.00

20.00 - 22.00

Tuesday 25 June

10.00 - 16.30

18.00 - 21.00

Wednesday 26 June

10.00 - 15.00

18.30 - 21.30

Thursday 27 June

 10.00 - 13.00

14.00 - 17.00

Friday 28 June

10.00 - 13.00 

16.00 - 19.00

Saturday 29 June

10.30 - 13.30

Sunday 30 June


Monday 1 July TBC


Callback service

Everyone who calls the helpline is also offered a call back with a fully trained member of staff a few weeks after their original helpline call.  This is arranged at a pre-determined time between both parties and offers the chance to gain more support and information.  This could be after an appointment if you have more questions or if you feel that you just want to talk again. 

Interested in becoming a helpliner?

To learn more about volunteering for our helpline, please see our volunteer page or find out more about how it's run in this video:

Helplines partnership logo

We are grateful to the British Society for Colposcopy and Cervical Pathology for their continued support of our Helpline and Callback service.  

Jo's Cervical Cancer Trust is a member of The Helplines Partnership

Date last updated: 
24 Jun 2019

Have a question? Need to talk?

Call our free helpline now on 0808 802 8000.

Have a chat with our trained helpliners to get your questions answered. Get information on HPV, cervical screening, the HPV vaccine, cell changes (abnormal cells) or cervical cancer. No question is too big or too small.