Helpline Manual

Support Services Manual 

The purpose of this manual is to help you by explaining how Jo’s Cervical Cancer Trust operates and how volunteering fits into the work of the charity as a whole, as well as providing you with our policies and procedures. 

• Section 1 General information about Jo’s Cervical Cancer Trust and its support services 
• Section 2 Our policies and procedures
• Section 3 Helpline volunteer information
• Section 4 Guideline and procedures for helpline volunteers
• Section 5 Useful organisations
• Section 6 FAQs and glossary of cervical cancer and cervical abnormality terms
• Section 7 Jo's Cervical Cancer Trust publications

Other useful resources

• How we spend our money presentation
• Helpline Volunteer Training Presentations and Resources, 2019

Jo's Policies

The majoritity of Jo's policies can be found at the bottom of the volunteer page on our website. There are some additional ones which are not listed online but are included in your Support Services Manual that we wanted to add. It is important to note that there is very little chance and it is extremeley rare that you as a volunteer will ever receive a call covering the following areas but these policies and guidelines are in place should that ever happen.

• Safeguarding Adults Policy
• Abusive Call Policy
• Suicidal Callers Guidance

Cervical Screening Results

• Suggested script for calls on screening results and appointments
• Getting your cervical screening results

Cancer Waiting Times

There are waiting time targets for the diagnosis and treatment of cancer in the different UK nations. Please take a look on Cancer Research's information on access to treatment to help answer questions on this topic area.

Jo's Blogs

As some of you already know we produce regular blogs from our staff, supporters, volunteeers and guests. There are blogs on every aspect of cervical health and will be useful to read or sign post callers to.

• CCPW Update: There have been a lot of cervical cancer stories around this week and some are pretty conflicting or misleading. We’ve put together a round up to explain what’s going on which might be helpful.

• We have a #Let’sTalkAboutIt blog series which explores some peoples barriers to smear tests and ways to help. Our latest features how to access smear tests if you have a physical disability

• Early menopause and HRT

• We need to normalise HPV

• Delays in smear test results: Why and what to do if you're affected

• LLETZ? What to expect afterwards

• Mental Health

• How can we tackle misinformation about the HPV vaccine?