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Ask The Expert
We are currently unable to accept any new submissions to the Ask the Expert Service. We are sorry for any inconvenience. In the meantime, should you need support we have our helpline and forum available.
Do you have a question? Use our Ask the Expert service to get a confidential response from one of our experienced staff members or a medical professional. You can also check out our detailed information section on the website with lots of FAQs, where you may find your answer or call our Helpline on 0808 802 8000 - find the opening times here.
What is Ask the Expert?
Ask the Expert is for anyone with questions or concerns about;
Unfortunately, we are no longer able to respond to any submissions that relate only to HPV or the HPV vaccine. Please do refer to our information pages that provide up to date and detailed information about these issues.
We're currently getting lots of questions about not being able to get a smear test. If you're affected by this, this blog may help >.
Submit your question through our online form and it will be assessed by a member of our experienced Jo’s Team. Depending on the type of question, they will provide you with the information you are looking for or they will anonymise your query (remove any personal details) and send it to an appropriate member of our medical panel.
You will receive an initial email confirming we have received your query (please do check your junk mail) and get an email response to your query within 14 working days (this may take longer during busy periods). You will be told in the email if it was someone from the Jo’s Team or one of our medical panellists who has responded to your query.
Due to legal reasons this service is only available to UK residents. If you are outside the UK we will not be able to process your query.
It is important to note that we are a cervix based charity and for legal reasons our panel members can only respond to questions that relate to the cervix. If you have a question relating to other areas of the body please see our HPV and other cancers FAQs. If you have questions about the HPV vaccine this is also covered in a section on our website.
Who are the experts?
The members of the Jo’s team have a range of professional backgrounds and expertise and have been trained to support people with questions relating to cervical health.
Our medical panel are all qualified medical professionals including GPs, Nurses, Colposcopists, Gynaecologists and Gynaecological Oncologists. All of our experts kindly volunteer their time and expertise.
Find out more about our Ask the Expert panellists >
How do I ask a question?
Simply fill out the form below. Please be as clear as possible and give as much information as you can to help us provide the best answer for you.
If you are concerned about your own health please do seek appropriate professional medical advice or care. As we do not have access to patient notes or medical examination it is not possible for us to provide advice on your personal circumstance.
We will respond to your query within 3-14 working days, depending on what information you require. Thank you in advance for your patience and understanding. If you need a quick response, please call our Helpline on 0808 802 8000, you can find the opening times here.