Jo’s Cervical Cancer Trust Helpline
Last modified: 2 June 2025, 14:05
If you have a question, want reliable information or just need to hear a friendly voice our free helpline is here for you.
Call us on 0808 802 8000
No question is too big or small and you can call about yourself, a family member or a friend. If you aren’t sure what your cervical screening (smear test) results mean, are feeling worried about symptoms or are trying to come to terms with a recent diagnosis then we’re here. We can talk you through the next steps, help you find support and just listen.
Helpline opening times
Opening hours for the phone line depend on the availability of our amazing staff and volunteers. Please check regularly as times may change.
Please note – the helpline can only accept enquiries from people living in the UK.
If our helpline is closed and you need to speak to someone urgently about how you are feeling you can call the Samaritans on 116 123. Our online Forum which provides peer support is also avalialble here.
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Monday 15 April |
Closed
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Tuesday 16 April |
13:00 – 17:00
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Wednesday 17 April |
10:00 – 13:00 |
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Thursday 18 April |
10:00 – 16:00 |
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Friday 19 April |
10:00 – 13:00 |
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Saturday 20 April |
Closed |
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Sunday 21 April |
Closed |
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Monday 22 April |
10:00 – 13:00 |
Who will I speak to?
Our helpline calls and emails are completely confidential and are answered by fully trained members of staff or volunteers.
Staff at Jo’s have a range of professional backgrounds and expertise and have been trained to support people with questions relating to cervical health.
All of our volunteers have personal or professional experience of cervical cancer or cervical cell changes (abnormal cells) and have been trained to support people with questions relating to cervical health.
What can I contact the helpline about?
People contact our helpline for lots of different reasons, including:
- To find out more about HPV.
- Questions about smear tests and results.
- Parents wanting to know more about the HPV vaccination.
- Queries about what to expect at colposcopy or to talk through a diagnosis of cervical cell changes (abnormal cells).
- Calls from women who have been diagnosed with cervical cancer, and their loved ones, about everything from treatment options and fertility to coping with life after cancer.
Please do be aware that we are separate to the NHS and do not provide cervical screening. We are unable to help with booking cervical screening appointments or advise on waiting times for results.
Interested in becoming a helpliner?
Find out about being a helpline volunteer >
We are grateful to the British Society for Colposcopy and Cervical Pathology for their continued support of our Helpline.
Jo’s Cervical Cancer Trust is a member of The Helplines Partnership.
83% of women feel less worried after calling our Helpline.
Help us keep our vital support services running by donating £20 to fund a call to our Helpline.
Join our Forum
Whether you are looking for support, have a question or want to chat to others who have had similar experiences, our Forum is the place for you.