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Jo's Cervical Cancer Trust Helpline

If you have a question, want reliable information or just need to hear a friendly voice our free helpline is here for you.

Call us on 0808 802 8000

No question is too big or small and you can call about yourself, a family member or a friend. If you aren’t sure what your cervical screening (smear test) results mean, are feeling worried about symptoms or are trying to come to terms with a recent diagnosis then we’re here. We can talk you through the next steps, help you find support and just listen.

You can email the helpline too

Sometimes it’s easier to write down your feelings and questions. You can e-mail our helpline with general cervix or HPV related questions or concerns. You’ll receive the same confidential and professional support as you would if you called in. You can also use this service if the Helpline is busy or closed. Just complete the form below and we will aim to respond to you within 1-3 days.

Who will I speak to?

Our helpline calls and emails are completely confidential and are answered by fully trained members of staff or volunteers.  All of our volunteers have personal or professional experience of cervical cancer or cervical cell changes (abnormal cells).

What can I contact the helpline about?

People contact our helpline for lots of different reasons, including:

  • To find out more about HPV.
  • Questions about smear tests and results.
  • Parents wanting to know more about the HPV vaccination.
  • Queries about what to expect at colposcopy or to talk through a diagnosis of cervical cell changes (abnormal cells).
  • Calls from women who have been diagnosed with cervical cancer, and their loved ones about everything from treatment options and fertility to coping with life after cancer.

Please do be aware that we are separate to the NHS and do not provide cervical screening. We are unable to help with booking cervical screening appointments or advise on waiting times for results.

Helpline opening times

You may e-mail the helpline at any time and someone will respond within 3-5 days. 

Opening hours for the phone line depend on the availability of our amazing volunteers. Please check regularly as times may change. If the lines aren’t open or you can’t get through to us on the phone, send us an e-mail using the form above. Please note - the helpline can only accept calls made from within the UK. 

Monday 26 October

10.00 - 13.00

Tuesday 27 October

10.00 - 16.00

Wednesday 28 October

10.00 - 16.00

Thursday 29 October

10.00 - 13.00

18.00 - 21.00

Friday 30 October

10.00 - 13.00

Saturday 31 October

10.00 - 13.00

Sunday 01 November

Closed

Monday 02 November

10.00 - 13.00

 

Callback service

Everyone who calls the helpline is also offered a call back with a fully trained member of staff a few weeks after their original helpline call. This is arranged at a pre-determined time between both parties and offers the chance to gain more support and information. This could be after an appointment if you have more questions or if you feel that you just want to talk again. 

Interested in becoming a helpliner?

Watch our video to find out more about how our helpline is run and visit the link below for more information about volunteering.

Find out about being a helpline volunteer >

We are grateful to the British Society for Colposcopy and Cervical Pathology for their continued support of our Helpline and Callback service.Helplines partnership logo  

Jo's Cervical Cancer Trust is a member of The Helplines Partnership

 

Ask the Expert

If you have a question but would like to receive a response via email from a medical professional, Ask the Expert is for you.

Submit a question

Support our work

You can help us take more helpline calls by making a donation.

Donate
Date last updated: 
21 Oct 2020

Have a question? Need to talk?

Our helpline is currently closed, find out when it’s next open.

Or submit your question via our Ask the Expert online service