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Jo's Cervical Cancer Trust Helpline

If you have a question, want reliable information or just need to hear a friendly voice our free helpline is here for you. You can contact us by phone or email.

Call us on 0808 802 8000

No question is too big or small and you can call about yourself, a family member or a friend. If you aren’t sure what your cervical screening (smear test) results mean, are feeling worried about symptoms or are trying to come to terms with a recent diagnosis then we’re here. We can talk you through the next steps, help you find support and just listen.

You can email the Helpline too

Sometimes it’s easier to write down your feelings and questions. You can email our helpline with general cervix or HPV related questions or concerns. You’ll receive the same confidential and professional support as you would if you called in. You can also use this service if the Helpline is busy or closed. Just complete the form below and we will aim to respond to you within 3-5 days.

We are not medically trained on the helpline, so for medical related questions please use our Ask the Expert service rather than the email service, in order to get the best level of support.

Helpline opening times

You may e-mail the helpline at any time and someone will respond within 3-5 days. 

Opening hours for the phone line depend on the availability of our amazing volunteers. Please check regularly as times may change. If the lines aren’t open or you can’t get through to us on the phone, you can submit a question on our Ask the Expert service.

Please note - the helpline can only accept calls made from within the UK. 

Monday 27 June

09.00 - 12.00

13.00 - 16.00

Tuesday 28 June

09.30 - 11.30

13.00 - 16.00

Wednesday 29 June

11.30 - 16.00

17.30 - 20.30

Thursday 30 June

10.00 - 13.00

15.00 - 17.00

18.00 - 21.00

Friday 01 July

 10.00 - 13.00

Saturday 02 July 09.00 - 11.00
Sunday 03 July Closed
Monday 04 July

10.00 - 16.00


Who will I speak to?

Our helpline calls and emails are completely confidential and are answered by fully trained members of staff or volunteers. All of our volunteers have personal or professional experience of cervical cancer or cervical cell changes (abnormal cells).


What can I contact the helpline about?

People contact our helpline for lots of different reasons, including:

Please do be aware that we are separate to the NHS and do not provide cervical screening. We are unable to help with booking cervical screening appointments or advise on waiting times for results.


Interested in becoming a helpliner?

Watch our video to find out more about how our helpline is run and visit the link below for more information about volunteering.

Find out about being a helpline volunteer >

We are grateful to the British Society for Colposcopy and Cervical Pathology for their continued support of our Helpline.Helplines partnership logo  

Jo's Cervical Cancer Trust is a member of The Helplines Partnership


Ask the Expert

If you have a question but would like to receive a response via email from a medical professional, Ask the Expert is for you.

Submit a question

Support our work

You can help us take more helpline calls by making a donation.