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Jo's Cervical Cancer Trust Helpline

If you have a question, want reliable information or just need to hear a friendly voice our free helpline is here for you.

Call us on 0808 802 8000

No question is too big or small and you can call about yourself, a family member or a friend. If you aren’t sure what your cervical screening (smear test) results mean, are feeling worried about symptoms or are trying to come to terms with a recent diagnosis then we’re here. We can talk you through the next steps, help you find support and just listen.

Please be aware that mobile phone networks are currently under increased load due to the high numbers of people working from home because of the coronavirus. When calling the helpline we would encourage you to use a landline telephone as some mobile phone are experiencing poor signal quality and difficulties connecting calls. 

 

Who will I speak to?

Our helpline calls are completely confidential and are answered by fully trained members of staff or volunteers.  All of our volunteers have personal or professional experience of cervical cancer or cervical cell changes (abnormal cells).

What can I call the helpline about?

People call our helpline for lots of different reasons, including: Jo's Cervical Cancer Trust Helpline

  • To find out more about HPV.
  • Questions about smear tests and results.
  • Parents wanting to know more about the HPV vaccination.
  • Queries about what to expect at colposcopy or to talk through a diagnosis of cervical cell changes (abnormal cells).
  • Calls from women who have been diagnosed with cervical cancer, and their loved ones about everything from treatment options and fertility to coping with life after cancer.

Please do be aware that we are separate to the NHS and do not provide cervical screening. We are unable to help with booking cervical screening appointments or advise on waiting times for results.

Helpline opening times

Opening hours depend on the availability of our amazing volunteers. Please check regularly as times may change. Please note - the helpline can only accept calls made from within the UK. 

Monday 25 May

 

Closed

Tuesday 26 May

14.00 - 17.00

Wednesday 27 May

16.00 - 19.00

Thursday 28 May

09.00 - 12.00

13.00 - 16.00

Friday 29 May

10.00 - 13.00

Saturday 30 May

09.00 - 15.00

Sunday 31 May

Closed

 

Callback service

Everyone who calls the helpline is also offered a call back with a fully trained member of staff a few weeks after their original helpline call.  This is arranged at a pre-determined time between both parties and offers the chance to gain more support and information.  This could be after an appointment if you have more questions or if you feel that you just want to talk again. 

Interested in becoming a helpliner?

Watch our video to find out more about how our helpline is run and visit the link below for more information about volunteering.

Find out about being a helpline volunteer >

We are grateful to the British Society for Colposcopy and Cervical Pathology for their continued support of our Helpline and Callback service.Helplines partnership logo  

Jo's Cervical Cancer Trust is a member of The Helplines Partnership

 

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Date last updated: 
27 May 2020

Have a question? Need to talk?

Our helpline is currently closed, find out when it’s next open.

Or submit your question via our Ask the Expert online service