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If you have questions or need to talk, call our helpline for information or support.
Have a question? Receive a confidential response via email.
Come to a support event to meet other people who have had a cervical cancer diagnosis.
Connect with others, share experiences and ask questions on our forum.
Individual support via phone or email, for anyone affected by a cervical cancer diagnosis.
Read about ways to cope with any effects of treatment and getting practical support.
If you have a question, want reliable information or just need to hear a friendly voice our free helpline is here for you.
No question is too big or small and you can call about yourself, a family member or a friend. If you aren’t sure what your cervical screening (smear test) results mean, are feeling worried about symptoms or are trying to come to terms with a recent diagnosis then we’re here. We can talk you through the next steps, help you find support and just listen.
Sometimes it’s easier to write down your feelings and questions. You can email our Ask the Expert service with the same questions or concerns whether that’s about cervical screening, HPV, cell changes or cervical cancer.
Submit your question through our online form and it will be assessed by a member of our experienced Jo’s Team. Depending on the type of question, they will provide you with the information you are looking for or they will anonymise your query (remove any personal details) and send it to an appropriate member of our medical panel. You’ll receive the same confidential and professional support as you would if you called in. You can also use this service if the Helpline is busy or closed. Follow the link below to find out more about the Ask the Expert service or email us your question.
You may e-mail the helpline at any time and someone will respond within 3-5 days.
Opening hours for the phone line depend on the availability of our amazing volunteers. Please check regularly as times may change. If the lines aren’t open or you can’t get through to us on the phone, you can submit a question on our Ask the Expert service.
Please note - the helpline can only accept calls made from within the UK.
|Friday 12 August||
10.00 - 13.00
|Saturday 13 August
09.00 - 11.00
|Sunday 14 August||
|Monday 15 August||
13.00 - 16.00
|Tuesday 16 August||
10.00 - 16.00
18.00 - 21.00
|Wednesday 17 August||11.30 - 14.30|
|Thursday 18 August||
10.00 - 13.00
15.00 - 18.00
|Friday 19 August||
10.00 - 13.00
Our helpline calls and emails are completely confidential and are answered by fully trained members of staff or volunteers.
Staff at Jo’s have a range of professional backgrounds and expertise and have been trained to support people with questions relating to cervical health.
All of our volunteers have personal or professional experience of cervical cancer or cervical cell changes (abnormal cells).
People contact our helpline for lots of different reasons, including:
Please do be aware that we are separate to the NHS and do not provide cervical screening. We are unable to help with booking cervical screening appointments or advise on waiting times for results.
Watch our video to find out more about how our helpline is run and visit the link below for more information about volunteering.
We are grateful to the British Society for Colposcopy and Cervical Pathology for their continued support of our Helpline.
Jo's Cervical Cancer Trust is a member of The Helplines Partnership.
- Helpline caller
You can help us take more helpline calls by making a donation.