Jo's Cervical Cancer Trust Helpline

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If you have a question, want reliable information or just need to hear a friendly voice our free helpline is here for you.

Call us on 0808 802 8000

No question is too big or small and you can call about yourself, a family member or a friend. If you aren’t sure what your cervical screening (smear test) results mean, are feeling worried about symptoms or are trying to come to terms with a recent diagnosis then we’re here. We can talk you through the next steps, help you find support and just listen.

Who will I speak to?

Our helpline calls are completely confidential and are answered by fully trained members of staff or volunteers. All of our volunteers have personal or professional experience of cervical cancer or cervical cell changes (abnormal cells).

What can I contact the helpline about?

People contact our helpline for lots of different reasons, including:

To find out more about HPV.
Questions about smear tests and results.
Parents wanting to know more about the HPV vaccination.
Queries about what to expect at colposcopy or to talk through a diagnosis of cervical cell changes (abnormal cells).
Calls from women who have been diagnosed with cervical cancer, and their loved ones, about everything from treatment options and fertility to coping with life after cancer.

Please do be aware that we are separate to the NHS and do not provide cervical screening. We are unable to help with booking cervical screening appointments or advise on waiting times for results.

Helpline opening times

Opening hours for the phone line depend on the availability of our amazing volunteers. Please check regularly as times may change. If the lines aren’t open or you can’t get through to us on the phone, you can submit a question on our Ask the Expert service.

Please note - the helpline can only accept calls made from within the UK.

Monday 12 April	10.00 - 13.00 14.00 - 17.00
Tuesday 13 April	10.00 - 16.00
Wednesday 14 April	10.00 - 13.00 14.00 - 17.00
Thursday 15 April	10.00 - 16.00 18.00 - 21.00
Friday 16 April	10.00 - 13.00 18.00 - 21.00
Saturday 17 April	Closed
Sunday 18 April	Closed
Monday 19 April	10.00 - 13.00 18.00 - 21.00

Callback service

Everyone who calls the helpline is also offered a call back with a fully trained member of staff a few weeks after their original helpline call. This is arranged at a pre-determined time between both parties and offers the chance to gain more support and information. This could be after an appointment if you have more questions or if you feel that you just want to talk again.

Interested in becoming a helpliner?

Watch our video to find out more about how our helpline is run and visit the link below for more information about volunteering.

Find out about being a helpline volunteer >

We are grateful to the British Society for Colposcopy and Cervical Pathology for their continued support of our Helpline and Callback service. Helplines partnership logo

Jo's Cervical Cancer Trust is a member of The Helplines Partnership.