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If you have questions or need to talk, call our helpline for information or support.
Have a question? Receive a confidential response from a medical professional.
Come to a support event to meet other people who have had a cervical cancer diagnosis.
Connect with others, share experiences and ask questions on our forum.
Read about ways to cope with any effects of treatment and getting practical support.
If you have a question, want reliable information or just need to hear a friendly voice our free helpline is here for you.
No question is too big or small and you can call about yourself, a family member or a friend. If you aren’t sure what your cervical screening (smear test) results mean, are feeling worried about symptoms or are trying to come to terms with a recent diagnosis then we’re here. We can talk you through the next steps, help you find support and just listen.
Our helpline calls are completely confidential and are answered by fully trained members of staff or volunteers. All of our volunteers have personal or professional experience of cervical cancer or cervical cell changes (abnormal cells).
- Helpline caller
People contact our helpline for lots of different reasons, including:
Please do be aware that we are separate to the NHS and do not provide cervical screening. We are unable to help with booking cervical screening appointments or advise on waiting times for results.
Opening hours for the phone line depend on the availability of our amazing volunteers. Please check regularly as times may change. If the lines aren’t open or you can’t get through to us on the phone, send us an e-mail using the form above. Please note - the helpline can only accept calls made from within the UK.
Monday 01 March |
13.00 - 16.00 |
Tuesday 02 March |
10.00 - 16.00 |
Wednesday 03 March |
10.00 - 13.00 17.00 - 20.00 |
Thursday 04 March |
10.00 - 13.00 18.00 - 21.00 |
Friday 05 March |
10.00 - 15.00 |
Saturday 06 March |
09.00 - 11.00 |
Sunday 07 March |
Closed |
Monday 08 March |
13.00 - 16.00 18.30 - 21.00 |
Everyone who calls the helpline is also offered a call back with a fully trained member of staff a few weeks after their original helpline call. This is arranged at a pre-determined time between both parties and offers the chance to gain more support and information. This could be after an appointment if you have more questions or if you feel that you just want to talk again.
Watch our video to find out more about how our helpline is run and visit the link below for more information about volunteering.
Find out about being a helpline volunteer >
We are grateful to the British Society for Colposcopy and Cervical Pathology for their continued support of our Helpline and Callback service.
Jo's Cervical Cancer Trust is a member of The Helplines Partnership.
If you have a question but would like to receive a response via email from a medical professional, Ask the Expert is for you.