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If you have questions or need to talk, call our helpline for information or support.
Have a question? Receive a confidential response from a medical professional.
Come to a support event to meet other people who have had a cervical cancer diagnosis.
Connect with others, share experiences and ask questions on our forum.
Individual support via phone or email, for anyone affected by a cervical cancer diagnosis.
Read about ways to cope with any effects of treatment and getting practical support.
If you have a question, want reliable information or just need to hear a friendly voice our free helpline is here for you.
No question is too big or small and you can call about yourself, a family member or a friend. If you aren’t sure what your cervical screening (smear test) results mean, are feeling worried about symptoms or are trying to come to terms with a recent diagnosis then we’re here. We can talk you through the next steps, help you find support and just listen.
Sometimes it’s easier to write down your feelings and questions. You can email our helpline with general cervix or HPV related questions or concerns. You’ll receive the same confidential and professional support as you would if you called in. You can also use this service if the Helpline is busy or closed. Just complete the form below and we will aim to respond to you within 3-5 days.
Our helpline calls and emails are completely confidential and are answered by fully trained members of staff or volunteers. All of our volunteers have personal or professional experience of cervical cancer or cervical cell changes (abnormal cells).
- Helpline caller
People contact our helpline for lots of different reasons, including:
Please do be aware that we are separate to the NHS and do not provide cervical screening. We are unable to help with booking cervical screening appointments or advise on waiting times for results.
You may e-mail the helpline at any time and someone will respond within 3-5 days.
Opening hours for the phone line depend on the availability of our amazing volunteers. Please check regularly as times may change. If the lines aren’t open or you can’t get through to us on the phone, you can submit a question on our Ask the Expert service.
Please note - the helpline can only accept calls made from within the UK.
|Monday 02 August||
10.00 - 14.00
17.30 - 20.00
|Tuesday 03 August
14.00 - 17.00
|Wednesday 04 August||
10.00 - 16.00
|Thursday 05 August||
13.00 - 16.00
18.00 - 21.00
|Friday 06 August||10.00 - 14.00|
|Saturday 07 August||09.00 - 12.00|
|Sunday 08 August||Closed|
|Monday 09 August||
10.00 - 14.00
17.30 - 20.00
Everyone who calls the helpline is also offered a call back with a fully trained member of staff a few weeks after their original helpline call. This is arranged at a pre-determined time between both parties and offers the chance to gain more support and information. This could be after an appointment if you have more questions or if you feel that you just want to talk again.
Watch our video to find out more about how our helpline is run and visit the link below for more information about volunteering.
We are grateful to the British Society for Colposcopy and Cervical Pathology for their continued support of our Helpline and Callback service.
Jo's Cervical Cancer Trust is a member of The Helplines Partnership.